Eight business processes to explore. One practical question: where would better information or a better workflow make a difference?
Qualify interest. Keep the next step moving.
McKinsey estimates generative AI could increase sales productivity by approximately 3–5% of current global sales expenditures.
McKinsey & Company · 2023 ↗
Resolve the routine. Bring people in when it matters.
In the 2023 NBER customer-support study, access to an AI assistant increased issues resolved per hour by 14% on average. Gains were greatest for novice and lower-skilled workers, with minimal impact for highly experienced workers.
NBER — Generative AI at Work · 2023 working paper ↗Turn the daily backlog into a connected workflow.
Microsoft reported that its most efficient Copilot users saved more than 10 hours a month. This describes the most efficient users, not a typical-user average.
Microsoft WorkLab — The Right Way to AI · 2024 ↗Move from scattered sources to evidence you can use.
Make the numbers easier to prepare and review.
Put the right answer within reach of your team.
Give engineering work better context.
Objective → Tools → Action → Verification → Human Escalation
In Microsoft and LinkedIn’s 2024 Work Trend Index, 78% of surveyed AI users reported bringing their own AI tools to work.
Microsoft & LinkedIn — 2024 Work Trend Index ↗Show us the repetitive, manual, disconnected, or difficult part of your operation. RA-FI will help determine where intelligence can improve it.